Customer Support & FAQ

Do you need technical support only? Login troubles, lost passwords, etc., please click here. Everything else, including pre-sale inquires, orders already placed, pickup/delivery questions, etc., please refer to the Frequently Asked Questions below:

Customer Support & Frequently Asked Questions

Are all products listed on the website in stock?

Please note that items will change frequently and that some products may be unavailable due to circumstances out of our control. We will do our very best to fulfill your order in full and will credit you for any items that are unavailable at the time of pickup or delivery.

Is there a minimum to place an order?

Yes, a minimum of $50.00 is required to place an order. If you have an issue with the minimum, please email customer support at orders@brickfarmgroup.com or call (609) 240-4593. We will do whatever we can to assist you.

What’s the process for picking up my order?

When you have completed and submitted your online order, you will get an email confirmation of your order and pickup date. Once confirmed, please come to the Market @ 65 E. Broad Street, Hopewell, New Jersey on your confirmed pickup date, between the hours of 10 AM and 2 PM, and pull up to the curb in the parking lot.

Without exiting your car, call us from your cellphone @ (609) 466-6500. Then simply give your name and a team member will retrieve your order, come out and place it in the back of your car.

Do you deliver?

Yes, we offer delivery within a 15 mile radius from the Market @ 65 E. Broad Street, Hopewell, New Jersey and with a minimum order of $50.00. And yes, we offer FREE delivery!

Can I make changes to my order after I have placed it?

Unfortunately, due to the extremely high demand and volume of orders, we cannot make changes after the order has been placed.

Can I cancel my order?

You may cancel your order up to 48 hours prior to your confirmed pickup or delivery date. After that time, a restocking fee will apply equal to 20% of your order.

What if I have any questions prior to placing an order, or if I need to speak to someone about an order that has already been placed?

If you have any questions, please email customer support at orders@brickfarmgroup.com or call (609) 240-4593 Tuesday thru Saturday, 10 AM – 5 PM. If you call outside store hours, please leave a detailed message and someone will get back to you the following business day.

How are you caring for your team members?

The well-being of our dedicated team members remains a top priority so we’ve partnered with the non-profit organization The Decency Foundation. In support of their WORKING MEALS campaign we’ve raised money to benefit not just our own laid-off and furloughed workers but displaced frontline workers in the restaurant and farming communities in Central New Jersey as a whole, by providing meals and groceries.

What is Brick Farm Market’s response to COVID-19?

We strongly believe our role of serving customers and our community at large during this time of crisis is paramount. We care about our team members, customers and products, and we are constantly evaluating the COVID-19 situation based on the most latest, and accurate, information shared by local health departments, the State of New Jersey, and the CDC. At Brick Farm Market and at all of our facilities, we are enforcing enhanced safety measures, including, but not limited to:

  • Food prep is done by staff wearing gloves and masks.

  • Each prep station has virus-killing sanitizer at the ready.

  • Throughout each day and when we close every night, the entire Market is sanitized: All tables, chairs, doors, counters, etc.

  • The state of New Jersey offers paid sick leave to employees, and our staff has been advised to stay home if they think they might be ill. We will be taking staff temperatures throughout the day.

  • We will follow any updates from the local health departments, the State of New Jersey, and the CDC.

Additionally, we take heart in the fact that the food we serve – the ingredients we use – are locally sourced, much of it from our own Double Brook Farm.

We’re proud to say that we know where each ingredient comes from, and that the food we serve can be easily traced to its origins with just a few simple, local steps; minimal handling, transportation and packaging exposure.

 


 

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